FAQ

How do you process payments?

All payments are made through a completely secure payment portal, using Iyzico (A Pay U Company) and, can be made with all major debit and credit cards. For more information about the security measures utilised by our payment processor, you can visit their website www.iyzico.com

If you would rather pay by another method, such as bank transfer, please place your order by email at: nadzaristanbul@gmail.com, including details of how you would like to pay.

 

How soon should I expect my order?

For information about our delivery lead times, please click here.

 

Can I return an order if I change my mind?

For information about our returns policy, please click here.

 

What happens if I damage my jewellery?

We are happy to carry out repairs of our products should they become damaged over time, or during use. Please contact us with a description of the damage (with photographs, if possible) so that we can provide you with information on how to proceed and a quotation for the repair.

 

What is your privacy policy?

Your security is of utmost importance to us, and your contact details, and payment details, will only be used to facilitate any order you place with us.

For our full privacy policy, click here.

 

Do you accept commissions?

Many of our collections are particularly adaptable to personalising, so please get in touch with any ideas you have- we would be happy to work with you.

 

Will I get the exact piece in the photo?

On placing an order, we will attempt to recreate the piece pictured, as closely as possible, but there may be slight differences depending on the availability of the evil eye beads.

Please note that each evil eye bead is old, handmade and unique.

 

Can I borrow your work for a photoshoot?

We love working with stylists, so just drop us a line with a link to your portfolio, and any other pertinent information about the shoot, and we will get back to you asap.